Refunds & Post-Purchase
Our refund policy, invoices, license transfers, and what to do after purchase.
- What is your refund policy?All sales are final. Because Create UI is a digital product delivered immediately upon purchase, including access to the Figma system and code library, we do not offer refunds once access has been granted. We strongly recommend exploring the free code library and previewing the Figma system before purchasing. If you experience a technical issue preventing access, contact us within 7 days of purchase and we will resolve it. Refunds are not issued for change of mind, unmet feature expectations, or unused licenses.
- What if I have an issue after purchase?Contact us at [email protected] or via Discord. We respond within 24 hours on standard plans, and within 12 hours on the Team plans. If you didn't receive your confirmation email, check spam first, then reach out with your order email and we'll restore access manually.
- Can I get an invoice or tax document?Yes. A receipt is automatically emailed to you immediately after purchase. Your order is processed through Lemon Squeezy, which acts as the merchant of record, so applicable taxes (such as VAT) are calculated and included automatically. You can download a full invoice and add your company name, VAT number, or other billing details directly from the order confirmation email or the customer portal link it contains. If you need help locating it, email [email protected] with your order email and we'll point you to it.
- Can I transfer my license to someone else?License transfers are permitted in limited circumstances, for example, moving from a personal to a company account. Contact [email protected] to request a transfer. Transfers to third parties for resale are not permitted under any circumstances.